What it’s all about

It is not only in the healthcare sector that managers must be prepared for employees to make mistakes However, how these mistakes are addressed can have a significant impact on the working relationship and team climate. It is crucial to formulate criticism in such a way that it is received constructively and does not impair cooperation. Here are five psychological principles and the corresponding wording alternatives that managers can use to address mistakes and maintain the quality of cooperation.

Continue reading “Effective communication of mistakes: Five wording alternatives for managers” →