Practice strategy: The master plan for GPs and specialists to address the practice management insufficiency of their businesses

Facts and Figures from the German Health Care System

What it’s all about

In the search for development opportunities and future chances of outpatient health care, one central starting point and design parameter is usually not taken into account: practice management. But its quality is currently in a bad way. This white paper describes why practice management is so important and what GPs and specialists can do against its insufficiency.

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Bad KPI for teamwork? Meeting quality is also causal!

Facts and Figures from the German Health Care System

What it’s all about

The Key Performance Indicators (KPI) for the management area show that hardly any real teams work in medical practices, only groups. Their collaboration, however, lacks essential aspects that ensure the efficiency and productivity of the work. One reason for this is the lack of practice meetings or their poor implementation.

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The terrifying truth about staff management in medical practices

Facts and Figures from the German Health Care System

What it’s all about

One of the big complaints of medical assistants in GP and specialist practices relates to the too little, poor and / or completely missing leadership by the owners. This „leadership insufficiency“ can even be measured and has serious negative consequences for the entire medical practice enterprise.

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Digitisation of the medical practice: there will be no reduction in workload

What it’s all about

One positive aspect that is always expected in the context of digitalisation is the reduction of workload for doctors and medical assistants. But in the overall work balance, the activities that are eliminated by automation are offset by new work that is added.

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Unused opportunities of practice management: KPI analysis shows expandable planning activities among general practitioners and specialists

What it’s all about

Practice management comparisons show that in German medical practices – across all speciality groups – on average only 53% of the regulations and instruments necessary for smoothly functioning practice management are used. The resulting patient satisfaction meets only 61% of the requirements and wishes. A deficient area of action in practice management with unused potential is planning. If it is activated, productivity, quality of work, patient loyalty and acquisition as well as the success of the practice will improve in the long term.

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Medical assistants and initiative: the motivation exists

Facts and figures on the German health care system.

What it is about

If one compares the statements of practice owners and medical assistants in company comparison studies, one notices a high discrepancy with regard to the self-initiative and independent completion of tasks. Among the weaknesses of the work, the doctors cite that the assistants constantly need detailed instructions on what to do. The assistants, on the other hand, complain that they are constantly being told what to do and that there is no room for initiative and self-direction.

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Helpful and dangerous at the same time: Routines in everyday practice

Facts and figures on the German health care system.

What it is about

Routines are working methods within the practice management that help doctors and medical assistants to manage their tasks in a targeted and adequate way with the least possible effort in view of scarce resources. But in most practices they are more of a danger.

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Teamwork in the medical practice: The stumbling blocks

Facts and Figures from the German Health Care System

What it’s all about

Teamwork offers practice owners, staff and patients a multitude of advantages. However, only very few GP and specialist practices have „real“ teams. This article describes which problems of everyday practice lead to this from the perspective of medical assistants and which implications can be derived for practice management.

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General practitioners and specialists: restructuring case of practice management

Facts and figures on the German health care system.

What it’s all about

The Best Practice Standard defines all instruments, regulations and behavioural patterns that guarantee smoothly functioning practice work in every work situation and even under changing stresses. On the basis of comparisons of practice management operations and depending on the degree of implementation of this standard, a typology can be derived for doctors and their implementation of practice management.

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