Outpatient care of the future: Not without business knowledge

Data, facts and instruments on the German health system

What it’s all about

Physicians in private practice have a distant or even negative attitude towards the term “business administration”. Above all, ignorance and prejudices are responsible for this. But this attitude means that important tools that can improve patient care, ensure the flexibility needed for transformation in the medium term, and secure practice success in the long term are not being used. But this situation is about to change.

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Modern practice management: What information does the Patient Care Quality Score (PCQS) provide to GPs and specialists?

Data, facts and instruments on the German health system

What it is about

When measuring patient satisfaction, only the key performance indicator “Patient Care Quality Score (PCQS)” provides a realistic picture in comparison with classical methods such as school grade scaling.

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Mastering the medical mindshift: The label of “difficult patient” arises mainly from a lack of communication skills

Data, facts and instruments on the German health system

What it’s all about

Every doctor and every medical assistant knows the small negative events that, to a greater or lesser extent, pervade everyday practice. Often they are related to patients who are then labelled “difficult” and with whom this stigma is forever associated. But the assessment is often made hastily and the real problem lies at a completely different level. Being aware of this and taking countermeasures can decisively improve the quality of work.

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Organisation in the doctor’s practice: 50 seconds are not the problem

Data, facts and instruments on the German health system

What it’s all about

In comparison, the creation of an electronic certificate of incapacity to work (eAU) takes 50 seconds more time than processing it via the “classical way”. General practitioners and specialists regard this additional organisational effort as a clear obstacle to their productivity. But the real problem lies somewhere else.

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