Data, facts and instruments on the German health system

What it’s all about

Every doctor and every medical assistant knows the small negative events that, to a greater or lesser extent, pervade everyday practice. Often they are related to patients who are then labelled “difficult” and with whom this stigma is forever associated. But the assessment is often made hastily and the real problem lies at a completely different level. Being aware of this and taking countermeasures can decisively improve the quality of work.

Continue reading “Mastering the medical mindshift: The label of “difficult patient” arises mainly from a lack of communication skills” →