How managers can decide whether they should intervene in team conflicts

What it’s about

Conflict within a team is inevitable and can present both challenges and opportunities for growth and improvement. For managers, it is important to know when to intervene and when it is better to allow employees to resolve conflicts themselves. This decision requires a keen sense of various criteria, which are explained below.

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Futurized Skills in leadership

What it’s all about

The demands on leaders have expanded significantly over time and, taking current developments into account, require a new set of skills known as “futurized skills”. These future-oriented skills are crucial to operating successfully in a dynamic, digital and globalised working environment. This article looks at what is meant by futurised skills and why they are essential for the leaders of tomorrow.

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Charisma in leadership: Must-have or nice-to-have?

What it’s all about

Charisma is a term that is often quoted but not always clearly defined, especially in the context of leadership and management. Charismatic leaders seem to have a special charisma and an ability to inspire and motivate those around them. This article highlights the specific characteristics that characterise a charismatic leader.

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The vicious circle of externalisation in German outpatient care

What it’s all about

In outpatient care in Germany, the trend has manifested itself of attributing problems that affect general practitioners and specialists in private practice monocausally to external factors such as bureaucratisation, digitalisation or a shortage of specialists. This externalisation of problem solutions, often accompanied by a monocausal argument, has numerous negative effects on the development of progress in outpatient patient care.

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Beware of LinkedIn posts with statistics: Why critical thinking is essential

What it’s all about

LinkedIn is a valuable platform for professionals to share information, network and stay informed about current trends. However, extreme caution is required when it comes to posts that use statistical data. Many of these statements are not based on solid foundations and can be misleading.

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Change of perspective in feedback dialogue: Psychological methods and tools for managers

What it’s all about

Managers are often faced with the challenge of helping employees to change their perspective during feedback discussions. When dialogue partners have an entrenched, possibly incorrect view of certain aspects of work, it is particularly important to take a targeted and empathetic approach. Knowledge of psychological methods and tools can be crucial in these conversations in order to achieve the desired change. This article looks at how you as a manager can use these approaches effectively in five steps.

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Risky: 2/3 of German GPs and specialists work without practice management KPI

What it’s all about

The German healthcare system is a complex, constantly changing system that presents practice owners with a variety of challenges. In this context, key performance indicators (KPIs) for practice management provide essential guidance for managing a practice efficiently, safely, purposefully and successfully in the long term. However, the frequent neglect of these important tools in German medical practices – only a third of practices use KPIs for practice management – harbours a number of significant risks that can have a considerable impact on both practice performance and patient care.

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Futurised Practices: The underestimated benefits of empathic employee dialogues in a leadership context

What it’s all about

In the set of futurised practices that managers need, the ability to conduct empathic conversations is of central importance. In doing so, they not only respond rationally to the concerns and problems of their employees, but also take emotional aspects into account. Empathy, the ability to understand and appreciate the feelings and perspectives of others, is an essential part of this dialogue. It requires the manager to listen actively, not to judge, to show genuine interest and to respond appropriately to the emotional needs of staff.

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Staff communication in German medical practices: Phrases that drive staff up the wall

What it’s all about

Clear and respectful communication is the backbone of every successful medical practice. Choosing the right words plays a crucial role for practice owners. However, there are certain phrases that practice owners use time and time again when communicating with staff that have the exact opposite effect, leading to misunderstandings and creating frustration and a negative working environment.

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