The sore point: assessing the relationship of waiting time and talk time in GP and specialist practices

Data, facts and instruments on the German health system

What it is about

The „classic“ view in patient satisfaction surveys is to look at the survey characteristics in isolation. But an analysis that is supposed to depict the reality of impressions must also take into account effect relationships.

Weiterlesen „The sore point: assessing the relationship of waiting time and talk time in GP and specialist practices“

Mastering the medical mindshift: Controlling practice management with ratios instead of gut feeling

Data, facts and instruments on the German health system

What it’s all about

Practice teams often get in their own way when it comes to improving and controlling their practice management with a wrong mindset. The solution is a simple system of ratios that automatically signals the need for action.

Weiterlesen „Mastering the medical mindshift: Controlling practice management with ratios instead of gut feeling“