Strukturion of Future Thinking
Clear and respectful communication is the backbone of every successful medical practice. Choosing the right words plays a crucial role for practice owners. However, there are certain phrases that practice owners use time and time again when communicating with staff that have the exact opposite effect, leading to misunderstandings and creating frustration and a negative working environment.
One aspect of the development opportunities for practice management in German medical practices remains almost unnoticed: positivity. Its absence as a practice value leads to a multitude of barriers that limit the performance potential that can be activated in every respect.
The concept of opportunity costs is often understood as a purely economic principle that forms the basis for economic decisions through calculations and comparisons. However, a deeper look shows that it is also a basic mental attitude that extends far beyond the field of business administration and is deeply embedded in the psychology of human decision-making behaviour.
Continue reading “Outpatient medicine in Germany and the psychology of opportunity costs”
Efficient and adaptable practice management is crucial for maintaining high standards of patient care and operational success. Despite this, many GPs and specialists in private practice are surprisingly resistant to change, even when there is clear evidence that their current systems are failing. Below are the five most common pretexts and excuses that practice owners use to avoid making necessary changes. Understanding the psychological motives behind these excuses is crucial to recognising the underlying resistance to change.
The results of practice management comparisons and the associated employee surveys in German general practitioner and specialist practices show: In many medical practices, the personal initiative of medical assistants is not welcomed and is even consistently discouraged. There are various reasons for this behaviour on the part of practice owners, including both practical and psychological aspects. This article highlights the most important reasons and outlines the consequences.
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In the search for development opportunities and future prospects for outpatient healthcare, one central starting point and design parameter is usually ignored: practice management. But its quality is currently poor. This white paper describes why practice management is so important and what GPs and specialists can do about their insufficiency.
The concepts of productivity, efficiency and effectiveness are of great importance in the context of practice management and specifically in the employee management of physicians in private practice. They influence not only the operational process, but also the quality of patient care and ultimately the economic success of the practice.
Effectiveness refers to the extent to which set goals are actually achieved. In a medical practice, this could be improving patient satisfaction or reducing waiting times, for example.
Effectiveness means managing staff in such a way that practice teams are successful in achieving their goals. This requires clear communication of what needs to be accomplished, regular feedback on implementation, and any adjustments to the work process.
Productivity describes the ratio of output to input in a given time frame. In a doctor’s office, the output could be the number of patients treated, while the input includes the resources used to do so, such as time, personnel and materials.
For staff management, high productivity means deploying staff in a way that makes the best use of resources. Training, clear work instructions and, of course, unambiguous communication all help to keep productivity on target.
Efficiency is the term used when a goal is achieved with a minimum use of resources. Thus, it is a specific form of productivity that is concerned with how well inputs are converted into outputs.
Efficiency in people management means that teams are organized in such a way that they can accomplish the given tasks in optimal time and quality. This can be achieved through good planning, proper selection and training of staff, and the use of best practices to ensure that misalignments don’t get in the way of the work.
Productivity, efficiency, and effectiveness are closely related concepts that play a key role in employee management. By applying them correctly and monitoring them on an ongoing basis, physicians in private practice can optimize practice operations, improve patient care, and ensure financial success.
Integrating these concepts into practice management, for example through practice management benchmarking with ratios, can be a useful method is the appropriate method for this purpose. It uses the validated guideline of the Best Practice Standard for this purpose. It describes all the regulations, instruments and behaviors that are essential in the action areas of practice management, from planning to market research, organization, leadership, patient care and marketing to controlling, for work that functions smoothly even under changing requirements.
In the modern workplace, an effective feedback culture is essential, and this naturally applies to the medical environment as well. Practice owners have a key role to play in creating a positive feedback culture in this context. The term “culture” plays a crucial role here, as it lays the foundation for the way feedback is given and received in the working environment of a medical practice. 🌐
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In an increasingly complex world, it is becoming more and more important to look at problems and challenges from different angles. However, looking at things from an isolated perspective without opportunities for comparison can have far-reaching disadvantages.
Continue reading “The dangers of an isolated perspective: why comparisons matter”
Managers are often faced with the challenge of managing an enormous workload while striving for a work-life balance. Harmonising both goals seems impossible for most. But a solution exists: efficient work. Efficiency can be seen as the bridge that connects these seemingly opposing goals. But how?
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