Angewandte Betriebswirtschaftslehre im Gesundheitswesen – Mastering the medical mindshift
Data, facts and instruments on the German health system
The penetration of digital health applications into the daily prescribing routine of primary care physicians and specialists is taking place only very hesitantly; moreover, many patients do not fill their prescriptions at all or discontinue the DTx use at an early stage. One reason for this lies with the prescribers.
Data, facts and instruments on the German health system
To answer the question of why general practitioners and specialists tend to be reluctant to engage with the topic of „digitization,“ it is also crucial to consider the fact that practice owners significantly underestimate their patients‘ interest in digital offerings and services.
Für die Beantwortung der Frage, warum Haus- und Fachärzte sich eher zurückhaltend mit dem Thema „Digitalisierung“ beschäftigen, ist auch die Tatsache entscheidend, dass Praxisinhaber das Interesse ihrer Patienten an Digital-Angeboten und -Leistungen deutlich unterschätzen.
Weiterlesen „Digital-Angebote für Patienten: Haus- und Fachärzte unterschätzen die Anforderungen“
Undiplomatic, clumsy, dismissive, toxic: the phrase „Yes, but…“ is probably the most frequently used „killer phrase“ in doctor-patient conversations.
Undiplomatisch, ungeschickt, abweisend, toxisch: Die Formulierung „Ja, aber…“ ist wohl die am häufigsten in Arzt-Patienten-Gesprächen eingesetzte „Killer-Phrase“.
Data, facts and instruments on the German health system
„Oh no, there’s Mr S. That’s a really difficult person.“ These and similar thoughts run through the minds of many medical assistants in their everyday work. The label is given when practice visitors do not abide by rules, cross boundaries or break procedures, when they are annoying and provocative, aggressive and unsympathetic or when they complain.
Weiterlesen „Toxic Mindsets in Outpatient Medicine: „This is a difficult patient.““
Data, facts and instruments on the German health system
A recent study by the Bitkom umbrella organization shows that many patients are specifically looking for explanatory and further information on the Internet after their visits to the doctor. In addition to a fundamentally increased interest in health, medical professionals are responsible for this with patient conversations in Twitter format.
Weiterlesen „GP and specialist consultations: Are doctors driving their patients online?“
Die Ergebnisse aus Patientenbefragungen in Haus- und Facharztpraxen führen häufig zu falschen Reaktionen aufseiten der Praxis-Teams. Zwei Gründe sind hierfür verantwortlich.
Eine aktuelle Studie des Bitkom Dachverbandes zeigt, dass viele Patienten nach ihren Arztbesuchen im Internet gezielt nach erklärenden und weiterführenden Informationen suchen. Neben einem grundsätzlich gewachsenen Gesundheits-Interesse sind die Mediziner mit Patienten-Gesprächen im Twitter-Format hierfür verantwortlich.
Weiterlesen „Haus- und fachärztliche Konsultationen: Treiben Ärzte ihre Patienten ins Internet?“
Data, facts and instruments on the German health system
The IFABS Business Comparison Tracker© for general practitioner, specialist and dental practice management also records, among other things, the effects that practice owners achieve with their patient discussions on the impact side of practice management. For many physicians, the results determined here often lead to an almost shocking experience, as they have to recognize how inadequately their consultations are sometimes received by patients.
UP: Unlocking Potentials 