Systemic questions: A key to effective staff communication in GP and specialist practices

What it’s all about

Internal communication between practice management and employees plays a central role in medical practices. In this context, systemic questions offer a particularly effective method for promoting a deeper understanding of interrelationships, enabling new perspectives and strengthening the personal responsibility of employees. But what exactly are systemic questions, what types of questions are there and how can they be used effectively in everyday practice?

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How managers can decide whether they should intervene in team conflicts

What it’s about

Conflict within a team is inevitable and can present both challenges and opportunities for growth and improvement. For managers, it is important to know when to intervene and when it is better to allow employees to resolve conflicts themselves. This decision requires a keen sense of various criteria, which are explained below.

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Key Performance Indikatoren (KPI): Die intelligenten Partner für zukunftsorientierte Praxisführung – Beispiel: Der Planning Scope KPI

➡️ Der Begriff “Planung” beschreibt die zukunftsgerichtete, systematische Ausrichtung der Praxisführung im Bereich der strategische Planung und Zielsetzung, der Organisationsentwicklung und Effizienz, der Mitarbeiterentwicklung und des Ressourcen-Managements.

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Futurized Skills in leadership

What it’s all about

The demands on leaders have expanded significantly over time and, taking current developments into account, require a new set of skills known as “futurized skills”. These future-oriented skills are crucial to operating successfully in a dynamic, digital and globalised working environment. This article looks at what is meant by futurised skills and why they are essential for the leaders of tomorrow.

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Systemische Fragen: Ein Schlüssel zur effektiven Mitarbeiter-Kommunikation in Haus- und Facharztpraxen

Worum es geht

In Arztpraxen spielt die interne Kommunikation zwischen Praxis-Leitung und den Mitarbeitenden eine zentrale Rolle. Systemische Fragen bieten in diesem Kontext eine besonders wirkungsvolle Methode, um das tiefere Verständnis von Zusammenhängen zu fördern, neue Perspektiven zu ermöglichen und die Selbstverantwortung der Mitarbeitenden zu stärken. Aber was genau sind systemische Fragen, welche Arten von Fragen gibt es und wie lassen sie sich im Praxisalltag sinnvoll einsetzen?

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Charisma in leadership: Must-have or nice-to-have?

What it’s all about

Charisma is a term that is often quoted but not always clearly defined, especially in the context of leadership and management. Charismatic leaders seem to have a special charisma and an ability to inspire and motivate those around them. This article highlights the specific characteristics that characterise a charismatic leader.

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The vicious circle of externalisation in German outpatient care

What it’s all about

In outpatient care in Germany, the trend has manifested itself of attributing problems that affect general practitioners and specialists in private practice monocausally to external factors such as bureaucratisation, digitalisation or a shortage of specialists. This externalisation of problem solutions, often accompanied by a monocausal argument, has numerous negative effects on the development of progress in outpatient patient care.

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Beware of LinkedIn posts with statistics: Why critical thinking is essential

What it’s all about

LinkedIn is a valuable platform for professionals to share information, network and stay informed about current trends. However, extreme caution is required when it comes to posts that use statistical data. Many of these statements are not based on solid foundations and can be misleading.

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Change of perspective in feedback dialogue: Psychological methods and tools for managers

What it’s all about

Managers are often faced with the challenge of helping employees to change their perspective during feedback discussions. When dialogue partners have an entrenched, possibly incorrect view of certain aspects of work, it is particularly important to take a targeted and empathetic approach. Knowledge of psychological methods and tools can be crucial in these conversations in order to achieve the desired change. This article looks at how you as a manager can use these approaches effectively in five steps.

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Risky: 2/3 of German GPs and specialists work without practice management KPI

What it’s all about

The German healthcare system is a complex, constantly changing system that presents practice owners with a variety of challenges. In this context, key performance indicators (KPIs) for practice management provide essential guidance for managing a practice efficiently, safely, purposefully and successfully in the long term. However, the frequent neglect of these important tools in German medical practices – only a third of practices use KPIs for practice management – harbours a number of significant risks that can have a considerable impact on both practice performance and patient care.

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