Author: IFABS

Inhaber und Leiter des Instituts für betriebswirtschaftliche Analysen, Beratung und Strategie-Entwicklung (IFABS)

Risky: 2/3 of German GPs and specialists work without practice management KPI

What it’s all about

The German healthcare system is a complex, constantly changing system that presents practice owners with a variety of challenges. In this context, key performance indicators (KPIs) for practice management provide essential guidance for managing a practice efficiently, safely, purposefully and successfully in the long term. However, the frequent neglect of these important tools in German medical practices – only a third of practices use KPIs for practice management – harbours a number of significant risks that can have a considerable impact on both practice performance and patient care.

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Futurised Practices: The underestimated benefits of empathic employee dialogues in a leadership context

What it’s all about

In the set of futurised practices that managers need, the ability to conduct empathic conversations is of central importance. In doing so, they not only respond rationally to the concerns and problems of their employees, but also take emotional aspects into account. Empathy, the ability to understand and appreciate the feelings and perspectives of others, is an essential part of this dialogue. It requires the manager to listen actively, not to judge, to show genuine interest and to respond appropriately to the emotional needs of staff.

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Staff communication in German medical practices: Phrases that drive staff up the wall

What it’s all about

Clear and respectful communication is the backbone of every successful medical practice. Choosing the right words plays a crucial role for practice owners. However, there are certain phrases that practice owners use time and time again when communicating with staff that have the exact opposite effect, leading to misunderstandings and creating frustration and a negative working environment.

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Practice management: Why German GPs and specialists would be more successful with positivity

What it’s all about

One aspect of the development opportunities for practice management in German medical practices remains almost unnoticed: positivity. Its absence as a practice value leads to a multitude of barriers that limit the performance potential that can be activated in every respect.

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De-escalating communication: The key to efficient conflict resolution for managers

What it’s all about

Communication plays a central role in the modern working world, especially for managers. One particular form, de-escalating communication, has proven to be particularly effective in resolving conflicts and reducing tensions. But what is meant by this term, what are the benefits of the principle and what tools are needed?

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Listen, learn and change: Three underutilised principles of patient-centricity in the German healthcare system

What it’s all about

If the statements on websites and in social media are to be believed, the various players in the German healthcare system are doing everything they can to provide their patients with the best possible care and support within the scope of the services they offer. However, patient surveys often paint a very different picture of the reality.

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A must: Inspiring leadership in a technologized world of work

What it’s about

In a world increasingly permeated by technology, the way we work has fundamentally changed. Automation, artificial intelligence and digital tools have revolutionized many aspects of traditional work and made processes more efficient. However, this technological evolution not only brings benefits, but also poses new challenges for the management and leadership of companies and teams. Inspiring leadership is becoming increasingly important in this technologized world of work. It provides the emotional and social balance to an often rational and machine-digital working environment and makes a decisive contribution to the success of organizations.

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Why German doctors don’t implement time tracking despite unnecessary activities and high stress levels

What it’s all about

The majority of German GPs and specialists complain about a significant lack of time. However, only very few carry out analyses of the causes. Yet work analyses, in which practice owners document and evaluate their daily activities over a longer period of time (time tracking), show that around a third of the time spent can be saved through reorganisation. This article sheds light on the psychological reasons for the phenomenon of “unwillingness to analyse” and examines the underlying mechanisms.

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The influence of self-doubt on the work of managers

What it’s about

Self-doubt is a pervasive phenomenon in the lives of leaders. Its impact can be both destructive and constructive, depending on its nature and how it is dealt with. It is important to understand the difference between positive and negative self-doubt in order to recognize and manage their impact on leadership quality.

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