The vicious circle of externalisation in German outpatient care

What it’s all about

In outpatient care in Germany, the trend has manifested itself of attributing problems that affect general practitioners and specialists in private practice monocausally to external factors such as bureaucratisation, digitalisation or a shortage of specialists. This externalisation of problem solutions, often accompanied by a monocausal argument, has numerous negative effects on the development of progress in outpatient patient care.

Continue reading “The vicious circle of externalisation in German outpatient care” →

Beware of LinkedIn posts with statistics: Why critical thinking is essential

What it’s all about

LinkedIn is a valuable platform for professionals to share information, network and stay informed about current trends. However, extreme caution is required when it comes to posts that use statistical data. Many of these statements are not based on solid foundations and can be misleading.

Continue reading “Beware of LinkedIn posts with statistics: Why critical thinking is essential” →

Change of perspective in feedback dialogue: Psychological methods and tools for managers

What it’s all about

Managers are often faced with the challenge of helping employees to change their perspective during feedback discussions. When dialogue partners have an entrenched, possibly incorrect view of certain aspects of work, it is particularly important to take a targeted and empathetic approach. Knowledge of psychological methods and tools can be crucial in these conversations in order to achieve the desired change. This article looks at how you as a manager can use these approaches effectively in five steps.

Continue reading “Change of perspective in feedback dialogue: Psychological methods and tools for managers” →

Risky: 2/3 of German GPs and specialists work without practice management KPI

What it’s all about

The German healthcare system is a complex, constantly changing system that presents practice owners with a variety of challenges. In this context, key performance indicators (KPIs) for practice management provide essential guidance for managing a practice efficiently, safely, purposefully and successfully in the long term. However, the frequent neglect of these important tools in German medical practices – only a third of practices use KPIs for practice management – harbours a number of significant risks that can have a considerable impact on both practice performance and patient care.

Continue reading “Risky: 2/3 of German GPs and specialists work without practice management KPI” →

Futurised Practices: The underestimated benefits of empathic employee dialogues in a leadership context

What it’s all about

In the set of futurised practices that managers need, the ability to conduct empathic conversations is of central importance. In doing so, they not only respond rationally to the concerns and problems of their employees, but also take emotional aspects into account. Empathy, the ability to understand and appreciate the feelings and perspectives of others, is an essential part of this dialogue. It requires the manager to listen actively, not to judge, to show genuine interest and to respond appropriately to the emotional needs of staff.

Continue reading “Futurised Practices: The underestimated benefits of empathic employee dialogues in a leadership context” →

Staff communication in German medical practices: Phrases that drive staff up the wall

What it’s all about

Clear and respectful communication is the backbone of every successful medical practice. Choosing the right words plays a crucial role for practice owners. However, there are certain phrases that practice owners use time and time again when communicating with staff that have the exact opposite effect, leading to misunderstandings and creating frustration and a negative working environment.

Continue reading “Staff communication in German medical practices: Phrases that drive staff up the wall” →

Practice management: Why German GPs and specialists would be more successful with positivity

What it’s all about

One aspect of the development opportunities for practice management in German medical practices remains almost unnoticed: positivity. Its absence as a practice value leads to a multitude of barriers that limit the performance potential that can be activated in every respect.

Continue reading “Practice management: Why German GPs and specialists would be more successful with positivity” →

De-escalating communication: The key to efficient conflict resolution for managers

What it’s all about

Communication plays a central role in the modern working world, especially for managers. One particular form, de-escalating communication, has proven to be particularly effective in resolving conflicts and reducing tensions. But what is meant by this term, what are the benefits of the principle and what tools are needed?

Continue reading “De-escalating communication: The key to efficient conflict resolution for managers” →

Listen, learn and change: Three underutilised principles of patient-centricity in the German healthcare system

What it’s all about

If the statements on websites and in social media are to be believed, the various players in the German healthcare system are doing everything they can to provide their patients with the best possible care and support within the scope of the services they offer. However, patient surveys often paint a very different picture of the reality.

Continue reading “Listen, learn and change: Three underutilised principles of patient-centricity in the German healthcare system” →