Structural Reconstructions
Clear and respectful communication is the backbone of every successful medical practice. Choosing the right words plays a crucial role for practice owners. However, there are certain phrases that practice owners use time and time again when communicating with staff that have the exact opposite effect, leading to misunderstandings and creating frustration and a negative working environment.
Communication plays a central role in the modern working world, especially for managers. One particular form, de-escalating communication, has proven to be particularly effective in resolving conflicts and reducing tensions. But what is meant by this term, what are the benefits of the principle and what tools are needed?
Circular questions are a special form of questioning technique that was originally developed in systemic therapy and is now also used in leadership management. Unlike direct questions, which are often aimed at a specific answer, circular questions aim to shed light on relationships, interactions and perceptions within a team or organisation.
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Emotional marketing has become a central element in the communication of entrepreneurs on social media. Especially on platforms such as LinkedIn, which promote professional networks and business relationships, start-up founders try to show closeness and authenticity through personal self-presentations. But where is the line between authenticity and losing the aura of competence?
Managers face the daily challenge of giving their employees clear, precise, understandable and motivating instructions. This is not only crucial for the efficiency and productivity of the team, but also for the satisfaction and commitment of employees. In this article, we explain how managers can formulate effective instructions that achieve these goals.
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The efficiency of communication processes within a team of employees is a key factor in the success of an organisation. Managers play a crucial role in ensuring that communication not only takes place, but is also effective and efficient. But how can they check and organise this? This article highlights the relevant criteria for this.
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It is not only in the healthcare sector that managers must be prepared for employees to make mistakes However, how these mistakes are addressed can have a significant impact on the working relationship and team climate. It is crucial to formulate criticism in such a way that it is received constructively and does not impair cooperation. Here are five psychological principles and the corresponding wording alternatives that managers can use to address mistakes and maintain the quality of cooperation.
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Employee appraisals are an essential tool in day-to-day management, but many managers find it difficult to conduct these discussions efficiently and purposefully. This often leads to lengthy discussions that are not satisfactory for either the manager or the employee. The reasons for this are complex and lie both in the psychological dynamics of these discussions and in the structural framework conditions of the company.
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Undiplomatic, clumsy, dismissive, toxic: the phrase “Yes, but…” is probably the most frequently used “killer phrase” in doctor-patient conversations.
Data, facts and instruments on the German health system
Every doctor and every medical assistant knows the small negative events that, to a greater or lesser extent, pervade everyday practice. Often they are related to patients who are then labelled “difficult” and with whom this stigma is forever associated. But the assessment is often made hastily and the real problem lies at a completely different level. Being aware of this and taking countermeasures can decisively improve the quality of work.
R2049 