The consequences of the metricnorance of German GPs and specialists

What it’s all about

GPs and specialists in Germany traditionally have a distanced or even hostile attitude towards business management methods and instruments. In this context, there is also talk of “metricnorance”, formed from the words “metric” and “ignorance”. The term refers to the ignorance or deliberate disregard of important metrics that provide insights into what is happening in practice. In doing so, they overlook the immense potential for analysis and organisation that they are foregoing and which could help them to drastically improve not only the quality of their patient care, but also their own working conditions. The following example describes what practice owners are foregoing with a metricnorance mindset.

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Outpatient medicine in Germany and the psychology of opportunity costs

What it is about

The concept of opportunity costs is often understood as a purely economic principle that forms the basis for economic decisions through calculations and comparisons. However, a deeper look shows that it is also a basic mental attitude that extends far beyond the field of business administration and is deeply embedded in the psychology of human decision-making behaviour.

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Leaderwreck instead of leadership: The 5 key mistakes German GPs and specialists make in their role as team leaders

What it’s all about

The results of benchmarking studies on practice management show clear deficits among German GPs and specialists when it comes to leading their staff. This article highlights the five most common mistakes and explains the underlying psychological mechanisms.

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Outpatient care of the future in Germany: Not without business knowledge

What it’s all about

Doctors in private practice have a distant to negative relationship with the term “business management”. This is mainly due to ignorance and prejudice. However, this attitude means that important tools that can improve patient care, guarantee the flexibility required for transformation in the medium term and ensure the long-term success of the practice are not utilised.

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Inefficient practice management costs German GPs and specialists millions of euros a year

What it’s all about

Benchmarking studies of practice management show that, on average, GPs and specialists in Germany only consider half of the best practice standard in their practice management. This deficit has a considerable impact on economic efficiency because, metaphorically speaking, money is being thrown out of the window.

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Why the quality of care in German GP and specialist practices is worse than it could be

What it’s all about

Despite the availability of a best practice standard for practice management, benchmarking analyses show that, on average, German GPs and specialists only implement around half of this validated guideline. This discrepancy has far-reaching negative effects on the quality of patient care.

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The five most common excuses used by GPs and specialists in Germany against changes in practice management

What it’s all about

Efficient and adaptable practice management is crucial for maintaining high standards of patient care and operational success. Despite this, many GPs and specialists in private practice are surprisingly resistant to change, even when there is clear evidence that their current systems are failing. Below are the five most common pretexts and excuses that practice owners use to avoid making necessary changes. Understanding the psychological motives behind these excuses is crucial to recognising the underlying resistance to change.

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Patient satisfaction in German medical practices: Why doctors and medical assistants overestimate their quality of care

What it’s all about

Patient satisfaction plays a key role in the success of GP and specialist practices. Practice management comparisons show that doctors and medical assistants overestimate patient satisfaction by an average of 30%. This discrepancy can be explained by various psychological mechanisms.

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Practice management insufficiency: Diagnosis and treatment of the number one outpatient systemic disease in German medical practices

What it’s all about

In the search for development opportunities and future prospects for outpatient healthcare, one central starting point and design parameter is usually ignored: practice management. But its quality is currently poor. This white paper describes why practice management is so important and what GPs and specialists can do about their insufficiency.

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German general practitioners and specialists: Entrepreneurial Neglect Syndrome (ENS) and its effects

What it’s all about

Entrepreneurial Neglect Syndrome (ENS) refers to the neglect of entrepreneurial aspects in the management of medical practices. This behaviour has far-reaching consequences that affect not only practice management, but also patient care and the economic viability of the practice.

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