Angewandte Betriebswirtschaftslehre im Gesundheitswesen – Mastering the medical mindshift
Data, facts and instruments on the German health system
„My staff are lucky to work here“, or: „The salary is motivation enough“ are mindsets that many practice owners still have internalised today. However, in view of the limited availability of staff and the changed requirements of medical assistants, GPs and specialists urgently need to correct this attitude.
Weiterlesen „Managing the medical mindshift: employee motivation“
Data, facts and instruments on the German health system
Practice teams often get in their own way when it comes to improving and controlling their practice management with a wrong mindset. The solution is a simple system of ratios that automatically signals the need for action.
Data, facts and instruments on the German health system
Dogmas or beliefs are fixed generalised opinions that are considered to be unreservedly correct and are therefore not scrutinised. They help with orientation, but lead astray if they do not correspond with reality, obscure the view of unused opportunities and make work more difficult, since misalignments cannot even be recognised.
Doctors of the upcoming generation of physicians have a general idea of their work in general practitioner and specialist care that differs significantly from that of their established colleagues. For example, they are proactively looking for new ways to retain and attract patients. One starting point here is to focus on the topic of „patient service“.
Weiterlesen „Managing the medical mindshift: Example of service orientation“
Facts and Figures from the German Health Care System
Practice comparisons show that in the personal cause analysis for permanent stress for general practitioners and specialists, external influences in the form of bureaucratisation, health policy regulations or increased patient demands are primarily responsible. However, a precise analysis of the management of the practice shows that this is where the real cause lies.
Facts and Figures from the German Health Care System
With the help of the benchmarking technique, it is possible to determine how urgent improvements are for practice management in GP practices and where the starting points for this are.
Facts and Figures from the German Health Care System
Practice management indicators, the Key Performance Indicators (KPI), are needed to condense the complexity of practice management in medical care centres (MCC), to make the circumstances and interactions of the areas of action manageable, to diagnose the performance status, to identify unused performance reserves and to control the management in a targeted manner.
Facts and Figures from the German Health Care System
The Key Performance Indicators (KPI) for the management area show that hardly any real teams work in medical practices, only groups. Their collaboration, however, lacks essential aspects that ensure the efficiency and productivity of the work. One reason for this is the lack of practice meetings or their poor implementation.
Weiterlesen „Bad KPI for teamwork? Meeting quality is also causal!“
UP: Unlocking Potentials 