Managing the medical mindshift: „Trust and track“ instead of „command and control“

IFABS

Data, facts and instruments on the German health system

What it’s all about

The employees are the most important „production factor“ of the medical practice as a service provider. They not only play a central role in the medical care of patients, but are also responsible for the atmosphere of care. A decisive part of the quality and efficiency of a medical practice depends on the know-how, the skills and above all the commitment of the staff. However, the management mentality that has prevailed in medical practices up to now does not do justice to this importance.

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Managing the medical mindshift: Laying the foundations with ratios

Facts and Figures from the German Health Care System

What it’s all about

In order to be able to deal adequately with the changes taking place in their working environment, general practitioners and specialists primarily need a solid practice management foundation. A simple system of ratios ensures solidity.

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Managing the medical mindshift: Example of service orientation

What it’s all about

Doctors of the upcoming generation of physicians have a general idea of their work in general practitioner and specialist care that differs significantly from that of their established colleagues. For example, they are proactively looking for new ways to retain and attract patients. One starting point here is to focus on the topic of „patient service“.

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