Data, facts and instruments on the German health system Data, facts and instruments on the German health system
Marketing and sales of digital solutions to general practitioners and specialists: Every word counts
Tag: Healthcare
Healthcare: How medical professionals in clinics and practices torpedo patient communication every day with two ill-considered words
What it’s all about
Undiplomatic, clumsy, dismissive, toxic: the phrase “Yes, but…” is probably the most frequently used “killer phrase” in doctor-patient conversations.
Insights from practice management company comparisons: Teamwork insufficiency weakens dermatology practices
Data, facts and instruments on the German health system
What it is all about
If the basic requirements for an optimally functioning collaboration are put in relation to the satisfaction of the staff with these parameters, the Teamwork Quality Score (TQS) can be derived from this. It makes the collaboration quality of the staff measurable and is one of the “laboratory values” (KPI, Key Performance Indicators) in benchmarking company comparisons. The importance of knowing this score is shown by the data of the specialist group “dermatologists”.
Outpatient medicine: Why practice owners wait years to remove work pressure
Data, facts and instruments on the German health system
What it’s all about
A large proportion of GPs and specialists and their medical assistants complain about the daily work pressure as well as stress and demotivation that result from this. But on average it takes three years before concrete activities are started to put an end to the “suffering”. Half an hour of medical working time would be enough.
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Outpatient medicine: No practice management quality without benchmarking
Data, facts and instruments on the German health system
What it’s all about
Most doctors judge their practice management and its results on the basis of personal assessments, but the isolated assessment says nothing about whether these are also realistic.
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Toxic Mindsets in Outpatient Medicine: “This is a difficult patient.”
Data, facts and instruments on the German health system
What it’s about
“Oh no, there’s Mr S. That’s a really difficult person.” These and similar thoughts run through the minds of many medical assistants in their everyday work. The label is given when practice visitors do not abide by rules, cross boundaries or break procedures, when they are annoying and provocative, aggressive and unsympathetic or when they complain.
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Toxic Mindsets in Outpatient Medicine: “Patients don’t care about waiting comfort.”
Data, facts and instruments on the German health system
What it’s all about
GPs and specialists who cut corners on waiting comfort inevitably face disadvantages to their practice success.
GP and specialist practice management: Using key performance indicators (KPIs) to manage teamwork quality
Data, facts and instruments on the German health system
What it’s all about
Doctors who want to improve, develop or realign their practice management need concrete goals as a basis for control. The concept of Key Performance Indicators (KPI) provides the necessary tools.
Toxic Mindsets in Outpatient Medicine: „If I don’t say anything, everything is ok!”
Data, facts and instruments on the German health system
What it’s all about
Only about 10% (!!!) of doctors and dentists give their staff professional feedback on their performance. At the same time, however, most staff want exactly this reflection of their work.
Toxic Mindsets in Ambulatory Medicine: “Employees are only interested in salary!”
Data, facts and instruments on the German health system
What it’s all about
Two-thirds of medical and dental assistants complain of little to no appreciation of their work by practice owners. More than salary, this very behavior increases motivation, commitment and loyalty to the practice.
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R2049 