Insights from practice management company comparisons: Teamwork insufficiency weakens dermatology practices

Data, facts and instruments on the German health system

What it is all about

If the basic requirements for an optimally functioning collaboration are put in relation to the satisfaction of the staff with these parameters, the Teamwork Quality Score (TQS) can be derived from this. It makes the collaboration quality of the staff measurable and is one of the „laboratory values“ (KPI, Key Performance Indicators) in benchmarking company comparisons. The importance of knowing this score is shown by the data of the specialist group „dermatologists“.

Dermatologists in the team offside

A subject group-specific evaluation of the IFABS Business comparison tracker © for GP, specialist and dental practice management shows that the TQS in a quarter of the dermatologically specialised medical practices is on average only 32% (optimum: 100%). Values in the range between zero and forty percent characterise the form of cooperation of the staff as an alliance of convenience. Their work performance is primarily characterised by „service by the book“ and „lone wolf behaviour“.

Synergistic cooperation as in a team with common goals, largely autonomous task completion, mutual supplementation and support as well as self-direction to solve problems and self-initiated measures to improve work results do not exist.

Negative consequences

This has serious consequences for everyday work:

  • the organisation functions inadequately, there are careless mistakes and duplication of work,
  • Practice owners are heavily burdened by the non-medical day-to-day business due to the lack of self-direction skills of their medical assistants,
  • there is overtime,
  • stress levels are high and
  • patients are dissatisfied, which is also reflected in a low recommendation rate.

Solution through activity

However, business comparison follow-up studies also show that by identifying and eliminating the team problem, considerable efficiency and productivity potentials can be tapped; in addition, patient satisfaction increases significantly and more time is available.