Medical mindshifting: Practice owners need to address conflicts within staff

Data, facts and instruments on the German health system

What it’s all about

Unresolved conflicts among medical assistants do considerable damage to a practice. From a business perspective, their most serious consequence is the creation of opportunity costs. These, of course, are not incurred in the form of a bill that has to be paid, but are indirect costs that result from the following effects:…

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Mastering the medical mindshift: moving away from medical time mismanagement

Data, facts and instruments on the German health system

What it’s all about

An explorative evaluation of several hundred doctors‘ documentation on the use of working time makes it clear that up to thirty per cent of the time resources used are wasted completely unnecessarily and that there is substantial room for manoeuvre.

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Professional, easy to implement and success-determining: The Teamwork Assessment for GP and Specialist Practices

Data, facts and instruments on the German health system

What it’s all about

Agile and team-based practice management enables medical practices to meet the changes and challenges of health care with confidence. But unfortunately, real teams work in very few practices.

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The sore point: assessing the relationship of waiting time and talk time in GP and specialist practices

Data, facts and instruments on the German health system

What it is about

The „classic“ view in patient satisfaction surveys is to look at the survey characteristics in isolation. But an analysis that is supposed to depict the reality of impressions must also take into account effect relationships.

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Mastering the medical mindshift: saving time and money with a small behavioural change

Data, facts and instruments on the German health system

What it’s all about

Time is one of the most important resources in a medical or dental practice, and many practice owners and their staff complain about the lack of it. In the search for freedom, it is often small changes that lead to a substantial reduction in workload. An example from everyday practice life.

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Managing the medical mindshift: Example of service orientation

What it’s all about

Doctors of the upcoming generation of physicians have a general idea of their work in general practitioner and specialist care that differs significantly from that of their established colleagues. For example, they are proactively looking for new ways to retain and attract patients. One starting point here is to focus on the topic of „patient service“.

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Practice management: Avoiding stress, demotivation and burn-out through best practice alignment

Facts and Figures from the German Health Care System

What it’s all about

Practice comparisons show that in the personal cause analysis for permanent stress for general practitioners and specialists, external influences in the form of bureaucratisation, health policy regulations or increased patient demands are primarily responsible. However, a precise analysis of the management of the practice shows that this is where the real cause lies.

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To be taken seriously: Examples of quality criteria for medical practices from the patient’s point of view

Facts and Figures from the German Health Care System

What it’s all about

Patients‘ perceptions of medical practices and their services have changed considerably in recent years. In this context, the criteria by which quality is assessed have also changed considerably or have been supplemented by new ones. One such criterion from the „Top 10“ is to be taken seriously by the treating doctors.

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