What it’s all about
Cry. Forgive. Learn. Move on. Let your tears water the seeds of your future happiness” (Steve Maraboli). In addition to a basic attitude to life, the quote also expresses essential principles for the management of a medical practice.
Psychological safety
When working in medical practices, emotions are always running high, be it due to stressful situations, difficult patient cases or interpersonal conflicts. The quote is a reminder that it is okay to allow emotions to arise. It is important that practice owners create a supportive environment where staff can also express their feelings. This ensures that these emotions are processed before they have a negative impact on work performance or staff well-being.
Conflict resolution
Misunderstandings, differences of opinion and disputes can always arise between doctors, staff or patients. The quote encourages actively addressing conflicts and then leaving them behind. Effective staff management should encourage conflict resolution strategies. This creates a harmonious work environment in which all parties can work together constructively.
Learning
The quote emphasises the importance of learning from past experiences, both good and bad. In practice settings, there are constant opportunities for improvement, whether in terms of patient care, administration or processes. Doctors should therefore create a framework that promotes continuous learning, e.g. through training, education and the use of best practices. By learning from experience, improvements can be identified and better outcomes achieved.
Future orientation
The quote motivates to develop the practice work in perspective and not to get stuck in the past. In the management of a medical practice, this means not being discouraged by setbacks or mistakes, but finding new ways to improve the quality of patient care and the efficiency of the practice. It makes one aware that the only thing that counts is to focus on the future and strive for positive change.
You can’t do without status
In order to objectively underpin such a practice philosophy, discuss it and develop it on the basis of best practices, doctors need a status determination of their practice management. The easiest way to do this is with practice management benchmarking. How this convenience approach works and what advantages it offers is described in the publication for doctors “Benchmarking practice management for general practitioners and specialists – method, application and benefits”.
R2049 