De-escalating communication: The key to efficient conflict resolution for managers

What it’s all about

Communication plays a central role in the modern working world, especially for managers. One particular form, de-escalating communication, has proven to be particularly effective in resolving conflicts and reducing tensions. But what is meant by this term, what are the benefits of the principle and what tools are needed?

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Listen, learn and change: Three underutilised principles of patient-centricity in the German healthcare system

What it’s all about

If the statements on websites and in social media are to be believed, the various players in the German healthcare system are doing everything they can to provide their patients with the best possible care and support within the scope of the services they offer. However, patient surveys often paint a very different picture of the reality.

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A must: Inspiring leadership in a technologized world of work

What it’s about

In a world increasingly permeated by technology, the way we work has fundamentally changed. Automation, artificial intelligence and digital tools have revolutionized many aspects of traditional work and made processes more efficient. However, this technological evolution not only brings benefits, but also poses new challenges for the management and leadership of companies and teams. Inspiring leadership is becoming increasingly important in this technologized world of work. It provides the emotional and social balance to an often rational and machine-digital working environment and makes a decisive contribution to the success of organizations.

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Why German doctors don’t implement time tracking despite unnecessary activities and high stress levels

What it’s all about

The majority of German GPs and specialists complain about a significant lack of time. However, only very few carry out analyses of the causes. Yet work analyses, in which practice owners document and evaluate their daily activities over a longer period of time (time tracking), show that around a third of the time spent can be saved through reorganisation. This article sheds light on the psychological reasons for the phenomenon of “unwillingness to analyse” and examines the underlying mechanisms.

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The influence of self-doubt on the work of managers

What it’s about

Self-doubt is a pervasive phenomenon in the lives of leaders. Its impact can be both destructive and constructive, depending on its nature and how it is dealt with. It is important to understand the difference between positive and negative self-doubt in order to recognize and manage their impact on leadership quality.

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‼️ Das Dilemma der HNO-Ärzte / The German ENT doctors’ dilemma

Worum es geht

Der HNO-Verband beklagt, dass seine Mitglieder aktuell vor großen Herausforderungen im Personalmanagement ihrer Praxen stehen. Das zentrale Problem ist ein akuter Mangel an Medizinischen Fachangestellten. Die Hälfte der HNO-Arztpraxen sucht derzeit, so der Verband, aktiv nach Mitarbeiterinnen und fast zwei Drittel haben in den vergangenen zwölf Monaten Angestellte verloren. Hauptargument ist, dass die Mitarbeiterinnen in besser bezahlte Positionen wechseln.

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A bad decision is better than no decision at all – A myth in management?

What it’s about

The frequently heard leitmotif “A bad decision is better than no decision at all” suggests that inability to act or procrastination are more harmful than a suboptimal decision. This philosophy is based on the idea that action, even if it is not perfect, always brings progress and can provide valuable insights. But is this maxim really tenable? In practice, the consequences of bad decisions are often more serious than the deliberation and hesitation. This article examines the veracity of this statement in the context of modern management practices and sheds light on when procrastination might be the better path.

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Skills shortage: The myth of salary as the main motivator in outpatient medicine

What it’s all about

The discussion about the shortage of skilled labour in German medical practices mainly focuses on salary as the key factor in solving the problem. It is often argued that higher salaries are the main means of retaining staff in practices and attracting new specialists. However, recent studies and research findings refute this assumption and show that other factors play a far greater role in employee motivation and retention.

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Why? The mechanisms and motives for a lack of employee appreciation by managers

What it’s about

Appreciation in the workplace is a key factor for the well-being and productivity of employees. Nevertheless, there are managers who do not express appreciation to their employees. There are many reasons for this, ranging from individual personality traits to structural and cultural factors within an organisation. This article examines in detail the various mechanisms and motivations that prevent managers from showing appreciation to their employees.

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Leadership Doppelgangers: Discipline versus rigidity

What it’s all about

Self-management is a crucial skill for managers. This competence includes the ability to reflect on oneself, to organise, to set goals and to pursue them efficiently. However, this can also lead to misjudgements. One example is the confusion between discipline and rigour. Although they are often used interchangeably, there are key differences between them that can have a significant impact on leadership quality.

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