Rethinking Leadership Communication: The Transformative Power of “I” Statements

A Rethinking Impulse by Klaus-Dieter Thill

What it’s all about

In a world where work is increasingly defined by complexity and speed, the role of communication for leaders has been fundamentally redefined. Traditional directives and hierarchical announcements are increasingly becoming obsolete. Instead, effective leadership now requires a high degree of emotional intelligence, empathy, and authentic communication. At the heart of this paradigm shift are the so-called “I” statements. These are more than a technique of non-violent communication; they are a key to building trust, preventing misunderstandings, and fostering an open, respectful workplace culture. It’s time to rethink how leaders can use “I” statements to not only enhance their own effectiveness but also boost their team’s performance and satisfaction.

The Article as a RethinkAudio – Listen. Reflect. Analyze. Advance.

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Mindful Listening: The Key to Conscious Leadership in a Digitalised World

What it’s all about

In an increasingly complex and digitalised working environment, where leaders are constantly bombarded with a deluge of information, the art of listening has become a crucial yet often overlooked skill. Mindful Listening, the practice of listening with full attention, bridges philosophy, psychology, and leadership expertise, holding the potential to fundamentally transform how we communicate and work together. For the modern leader, this practice offers the opportunity not only to build stronger relationships but also to enhance team efficiency and innovation.

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The Power of Systemic Questions in Leadership Practice

Overview

In modern leadership, the ability to communicate effectively is of paramount importance. Leaders are tasked not only with guiding their teams but also with inspiring, motivating, and creating an environment where creativity and problem-solving can flourish. One of the most effective methods to achieve these goals is through the use of systemic questions. This type of questioning promotes deeper thinking, provides greater insights, and enhances the self-responsibility of employees. But what exactly are systemic questions, what types of questions exist, and how can they be effectively employed in daily leadership practice?

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German Healthcare System: The Psychological Dimension of Anamnesis Truncation by General Practitioners and Specialists

Overview

A common anamnesis practice among German general practitioners and specialists is the rapid interruption of patients just a few seconds after they begin describing their symptoms, often before they have fully conveyed their concerns. This so-called “Anamnesis Truncation” not only has negative medical implications but also carries profound psychological consequences for patients, significantly undermining the trust relationship and overall well-being.

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The art of dialogue: Basic techniques for managers

What it’s all about

Effective communication plays a crucial role in the role of a manager. The way in which managers talk to their employees not only influences the working atmosphere, but also the motivation and productivity of the team. Regardless of the content of the conversation, there are basic techniques that managers should use to ensure open, respectful and productive communication.

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Systemic questions: A key to effective staff communication in GP and specialist practices

What it’s all about

Internal communication between practice management and employees plays a central role in medical practices. In this context, systemic questions offer a particularly effective method for promoting a deeper understanding of interrelationships, enabling new perspectives and strengthening the personal responsibility of employees. But what exactly are systemic questions, what types of questions are there and how can they be used effectively in everyday practice?

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Futurised Practices: The underestimated benefits of empathic employee dialogues in a leadership context

What it’s all about

In the set of futurised practices that managers need, the ability to conduct empathic conversations is of central importance. In doing so, they not only respond rationally to the concerns and problems of their employees, but also take emotional aspects into account. Empathy, the ability to understand and appreciate the feelings and perspectives of others, is an essential part of this dialogue. It requires the manager to listen actively, not to judge, to show genuine interest and to respond appropriately to the emotional needs of staff.

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Staff communication in German medical practices: Phrases that drive staff up the wall

What it’s all about

Clear and respectful communication is the backbone of every successful medical practice. Choosing the right words plays a crucial role for practice owners. However, there are certain phrases that practice owners use time and time again when communicating with staff that have the exact opposite effect, leading to misunderstandings and creating frustration and a negative working environment.

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De-escalating communication: The key to efficient conflict resolution for managers

What it’s all about

Communication plays a central role in the modern working world, especially for managers. One particular form, de-escalating communication, has proven to be particularly effective in resolving conflicts and reducing tensions. But what is meant by this term, what are the benefits of the principle and what tools are needed?

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Employee communication: Circular questions in leadership management

What it’s about

Circular questions are a special form of questioning technique that was originally developed in systemic therapy and is now also used in leadership management. Unlike direct questions, which are often aimed at a specific answer, circular questions aim to shed light on relationships, interactions and perceptions within a team or organisation.

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