Modern outpatient business management: Optimal alignment of practice management through visualization

Data, facts and instruments on the German health system

What it’s all about

Attempts to optimize practice management are often very difficult for general practitioners and specialists due to its complex structure and the multiple interactions of the action areas. The use of visualization technology solves this problem.

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Toxic dogma in outpatient medicine: “There are so few good staff!”

Data, facts and instruments on the German health system

What it’s about

They are widespread, catchy, readily accepted without scrutiny because they spare them action and self-reflection, but are false and influence physician action: toxic mindsets in ambulatory medicine. Example.

“Every physician has the staff he deserves.”

In the evaluations of the IFABS Betriebsvergleich-Tracker© for GP, specialist and dental practice management, complaints by practice owners about poor staff, who work more incorrectly and are not committed or are not committed enough, frequently stand out in the free text information provided by participants.

However, the detailed analysis of work routines, management behavior and team structures show that, regardless of what the individual practice manager understands by the attribute “good”, a large number of management errors impair the quality of work, for example

  • Lack of work objectives
  • Hardly any definition and delimitation of areas of responsibility
  • Too little freedom for independent action
  • Unclear rules of cooperation
  • Lack of support for necessary conflict resolution
  • Unequal treatment
  • Lack of unambiguous decisions
  • Too little internal communication
  • No promotion and development of skills
  • Lack of feedback on performance
  • Too little appreciation and recognition
  • Suggestions are not listened to / accepted
  • Lack of solidarity towards patients
  • Reprimands in the presence of patients
  • Moody doctors
  • Unhealthy workplaces

The remarks make it clear: doctors are responsible for the quality of their staff, apart from individual cases of actual lack of skills. Or formulated in another way:

Every doctor has the employees he deserves through his behavior and the set work framework.

Do not work in real teams in medical practices

In addition: the average Teamwork Quality Score (TQS), i.e. the satisfaction of medical assistants regarding the degree of realization of the best practice team standard in their practices, is – viewed across all specialist groups – currently only 43.7% (optimum: 100%),

i.e., groups in primary care and specialty practices generally work together, a fact that surprises many practice owners after determining the indicator for their practice.

In this form of collaboration

  • the synergy of individual activities is only slightly pronounced: people work with each other, but always only within the framework that is given; own initiative or helping out with problems are rather rare,
  • there are often unresolved and unproductive conflicts,
  • Every medical assistant strives to do her job well, but there is no sustained commitment to continuous improvement.

At the same time, however, the status is a starting point for reorganizing the work in the practice by examining the reasons more closely and adapting the conditions for cooperation accordingly.

Digitization of outpatient medicine: Progress trap “practice management insufficiency”

Data, facts and instruments on the German health system

What it’s all about

The central goal of the digital transformation of healthcare is to increase the quality of care. But the fulfillment of this objective will fail in the outpatient sector if the practice management insufficiency that prevails here is not eliminated at the same time.

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Strategic management for primary care physicians and specialists: Not more, but more efficient and productive work

Data, facts and instruments on the German health system

What it’s all about

The results of the IFABS Betriebsvergleich-Tracker© for GP and specialist practice management show that deficits exist in almost every medical practice, the elimination of which could significantly improve the entrepreneurial scope of action and the financial result.

If one examines the profit before and one year after a practice management comparison© consistently implemented in the results, increases of up to 25% are found.

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Progressive practice management with key figures: What does a key performance indicator (KPI) of 41% say about organizational quality?

Data, facts and instruments on the German health system

What it’s all about

The benchmarking function of the Practice Management Comparison© makes it possible to scale the qualitative descriptions of the work of a medical practice and to compare them with objective representative metrics. In this way, it is possible not only to record the type and intensity of the regulations used to manage the practice, but also their effects, so that a 360-degree view of the practice’s work is created. Key performance indicators (KPIs) can be derived from the comparison. An application example for the action area “Organization” illustrates the potential of this advanced technique.

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The future of outpatient care: Doctors must come to terms with the popularization of medicine

Data, facts and instruments on the German health system

What it’s all about

General practitioners and specialists are still unfamiliar with the Internet knowledge of their patients on health issues, but this must change in the future in order to communicate in a targeted manner.

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Haus- und fachärztliche Konsultationen: Treiben Ärzte ihre Patienten ins Internet?

Worum es geht

Eine aktuelle Studie des Bitkom Dachverbandes zeigt, dass viele Patienten nach ihren Arztbesuchen im Internet gezielt nach erklärenden und weiterführenden Informationen suchen. Neben einem grundsätzlich gewachsenen Gesundheits-Interesse sind die Mediziner mit Patienten-Gesprächen im Twitter-Format hierfür verantwortlich.

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