Data, facts and instruments on the German health system
What it’s all about
The better practice teams are able to assess the needs and satisfaction of their patients, the better they can align their care and support services. Reality shows that a central starting point for optimisation lies in the match between self-perception and the image of others.
Survey results without internal resonance
If one analyses the changes that are initiated in GP and specialist practices based on the results of patient surveys, one gets a very mixed picture. In a smaller proportion of practices, patient suggestions are meticulously registered and flow into concrete measures. In others, nothing happens and the follow-up surveys show the old deficits again.
The self-image displaces the need for action
One reason for this is that the results are not perceived neutrally-objectively by many doctors and medical assistants, but with a subjectively-filtered self-image. In this context, the survey results represent a statistical snapshot for them, which is taken note of but not internalised because their own view paints a different picture. The more intensively such self-perception/perception mismatches are pronounced in the individual and the more widespread they are within a team, the lower the willingness to change and the more resources and activities are permanently misused due to over- and underestimations.
A clear result
On average, practice owners estimate the quality of care in their practices with a value of 83% (ePCQS: Estimated Patient Care Quality Score, the estimated ratio of patient satisfaction and requirements), medical assistants assume a value of 72%. Patient ratings (PCQS) average only 58%.
Easily optimise with a comparison of PCQS and ePCQS
The Valetudo Check-up© „Practice Management“ determines both variables described, PCQS as well as ePCQS, and provides starting points for improvement in case of discrepancies. Furthermore, this practice analysis, which is equally suitable for general practitioners and specialists, with best practice and specialist group benchmarking – without the need for an on-site consultant – identifies an average of almost 40 further opportunities for improvement in practice work.