Digital offerings for patients: Primary care physicians and specialists underestimate the requirements

Data, facts and instruments on the German health system

What it’s all about

To answer the question of why general practitioners and specialists tend to be reluctant to engage with the topic of “digitization,” it is also crucial to consider the fact that practice owners significantly underestimate their patients’ interest in digital offerings and services.

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Digitization of the medical practice: Success factor asynchronous patient communication

Data, facts and instruments on the German health system

What it’s all about

The transformation of work in medical practices is predominantly associated with tools and software solutions. However, efficiency and productivity only emerge when these are combined with adapted processes. One example is asynchronous patient communication.

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Medical practice management: Looking to the future with the benchmarking method

Data, facts and instruments on the German health system

What it’s all about

The “secret” of sustainably successful medical practices lies in their stable relationships with patients and in their proactive energy within the business. Owners of such practices succeed in fully activating the potential of their staff and productively inspiring them for the practice’s goals.

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Digitisation of the medical practice: Doctors and medical assistants have different perspectives

Data, facts and instruments on the German health system

What it’s all about

The implementation and benefits of digitisation depend primarily on concrete and systematic action, not only in medical practices. However, the prerequisite for this is always a positive willingness. In GP and specialist practices, the picture is divided with regard to the latter aspect.

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Healthcare: How medical professionals in clinics and practices torpedo patient communication every day with two ill-considered words

What it’s all about

Undiplomatic, clumsy, dismissive, toxic: the phrase “Yes, but…” is probably the most frequently used “killer phrase” in doctor-patient conversations.

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Insights from practice management company comparisons: Teamwork insufficiency weakens dermatology practices

Data, facts and instruments on the German health system

What it is all about

If the basic requirements for an optimally functioning collaboration are put in relation to the satisfaction of the staff with these parameters, the Teamwork Quality Score (TQS) can be derived from this. It makes the collaboration quality of the staff measurable and is one of the “laboratory values” (KPI, Key Performance Indicators) in benchmarking company comparisons. The importance of knowing this score is shown by the data of the specialist group “dermatologists”.

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Practice management: GPs and specialists wait years to remove work pressure

Data, facts and instruments on the German health system

What it’s all about

A large proportion of GPs and specialists and their medical assistants complain about the daily work pressure as well as stress and demotivation that result from it. But on average it takes three years before concrete activities are started to put an end to the pressure of suffering. Half an hour of medical working time would be enough.

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