Managing the medical mindshift: “Trust and track” instead of “command and control”

IFABS

Data, facts and instruments on the German health system

What it’s all about

The employees are the most important “production factor” of the medical practice as a service provider. They not only play a central role in the medical care of patients, but are also responsible for the atmosphere of care. A decisive part of the quality and efficiency of a medical practice depends on the know-how, the skills and above all the commitment of the staff. However, the management mentality that has prevailed in medical practices up to now does not do justice to this importance.

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Clear, meaningful and sometimes unsparing: the triple bottom line of practice management

IFABS

Data, facts and instruments on the German health system

What it’s all about

The Practice Management Business Comparison© analyses the entire management of a medical practice in a 360-degree view and prepares it, among other things, in the form of key performance indicators (KPIs).

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Managing the medical mindshift: Laying the foundations with ratios

Facts and Figures from the German Health Care System

What it’s all about

In order to be able to deal adequately with the changes taking place in their working environment, general practitioners and specialists primarily need a solid practice management foundation. A simple system of ratios ensures solidity.

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Managing the medical mindshift: „Trust and track“ statt „command and control“

IFABS

Worum es geht

Die Mitarbeiter sind der wichtigste „Produktionsfaktor“ des Dienstleistungsunternehmens Arztpraxis. Sie nehmen nicht nur eine zentrale Rolle bei der medizinischen Betreuung der Patienten ein, sondern sind auch für das Betreuungsklima verantwortlich. Vom Know-how, den Fähigkeiten und vor allem vom Engagement des Personals hängt somit ein ganz entscheidender Teil der Leistungsqualität und -effizienz einer Arztpraxis ab. Doch dieser Bedeutung wird die bislang in Arztpraxen herrschende Führungs-Mentalität nicht gerecht.

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Managing the medical mindshift: Example of service orientation

What it’s all about

Doctors of the upcoming generation of physicians have a general idea of their work in general practitioner and specialist care that differs significantly from that of their established colleagues. For example, they are proactively looking for new ways to retain and attract patients. One starting point here is to focus on the topic of “patient service”.

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Practice management business comparisons: Too few dentists use holistic time management principles

What it’s all about

“Where has my time gone?” Not only do dentists ask themselves this question when setting up a new practice, during takeovers or in the context of mergers, but “seasoned” colleagues also complain about a lack of time – as practice management business comparisons show. This cannot always be avoided, but it does not have to be a permanent condition if one observes some basic rules of managing time.

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Practice management: Avoiding stress, demotivation and burn-out through best practice alignment

Facts and Figures from the German Health Care System

What it’s all about

Practice comparisons show that in the personal cause analysis for permanent stress for general practitioners and specialists, external influences in the form of bureaucratisation, health policy regulations or increased patient demands are primarily responsible. However, a precise analysis of the management of the practice shows that this is where the real cause lies.

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Factsheet: Practice management KPI in orthopaedic practice

Facts and Figures from the German Health Care System

What it’s all about

With the help of practice management business comparisons, it is not only possible to determine the strengths, weaknesses, threats, opportunities and possibilities for improvement for individual businesses, but also to examine practice management in specialist groups, among other things, in cross-sectional analyses.

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General practitioners and specialists: The best practice score shows when and what to change in practice management

Facts and Figures from the German Health Care System

What it’s all about

With the help of the benchmarking technique, it is possible to determine how urgent improvements are for practice management in GP practices and where the starting points for this are.

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